# 2-Step Verification

Secure your LiveAgent account with 2-Step Verification using Google Authenticator for extra security. Enable it to require a 6-digit code every login. Try it free, no credit card needed.

Security  
Authentication  
Account Protection

## What is 2-Step Verification?

With **2-Step Verification** (also known as 2 Factor Authentication), you’ll protect your LiveAgent account with both your password and an additional code from Google Authenticator mobile app.

Enable 2-Step Verification to secure your LiveAgent account.

## Do you need it?

2-Step Verification is an optional feature that’s recommended to be used. It adds more security to your LiveAgent account. When you have 2-Step Verification enabled, any attempt to log into your account must be accompanied by the code that you generated in Google Authenticator app.

**2-Step Verification can help keep unknown people out, even if they have your password.**

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## What changes when you enable 2-Step Verification in your profile?

When you enable 2-Step Verification, the following changes occur:

- When logging in to your account, in addition to your username and password you will be asked to insert a security 6-digit code from Google Authenticator application
- Google Authenticator generates the security code every 30 seconds
- You’ll need to rewrite the code from the app into the field ‘Verification Code" in your login screen

## Knowledge base resources

For more detailed information about setting up and using 2-Step Verification, visit our support portal: [2-Step Verification (2FA) - Complete Setup Guide](https://support.liveagent.com/200793-2-Step-Verification-2FA?r=1)

## Frequently asked questions

**What is 2-Step Verification?**

2-Step Verification (also known as 2 Factor Authentication or 2FA) is a security feature that requires two forms of identification to log into your LiveAgent account: your password and a 6-digit code generated by Google Authenticator app.

**How does 2-Step Verification work?**

When you enable 2-Step Verification, you'll need to enter your username and password as usual. After that, you'll be prompted to enter a 6-digit security code from your Google Authenticator app. The code changes every 30 seconds for added security.

**Why should I enable 2-Step Verification?**

2-Step Verification adds an extra layer of protection to your LiveAgent account. Even if someone obtains your password, they won't be able to access your account without the code from Google Authenticator. This helps protect your customer data and prevents unauthorized access.

**Is 2-Step Verification mandatory?**

No, 2-Step Verification is an optional but highly recommended security feature. While it's not required, enabling it significantly enhances the security of your LiveAgent account and protects sensitive customer information.

## More secure than ever

Turn on 2-factor authentication to ensure your customer's data is always secure. Try it today for free. No credit card required.

[Start free 30-day trial](https://www.liveagent.com/trial/) [Schedule a Demo](https://www.liveagent.com/demo/)

## Learn more

[Security privacy policy](https://www.liveagent.com/security-privacy-policy/)

### Security privacy policy

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